Microsoft Outlook For Mac Keeps Shutting Down

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Apr 28, 2012 My MAC windows outlook keeps shutting down and I get the message below. Also, when it is not shutting down, it is connected to the server and I get the a continous colored spinning wheel with the indicator that it is 'updating server' with 0/8 and no movement. Outlook keeps hanging or freezing; Outlook keeps crashing with a message 'Microsoft Outlook has stopped working.' SaRA runs some diagnostic checks, and returns possible solutions for you to use to try to fix Outlook connectivity issues. Step 4: Create a new Outlook profile.

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Introduction

This article describes how to troubleshoot the following kinds of issues in Microsoft Outlook when it's used together with Office 365:

  • Outlook stops responding (hangs).
  • Outlook crashes even though you aren't actively using it.
  • Outlook crashes when you start it.

Procedure

To help troubleshoot Outlook issues in an Office 365 environment, follow these steps.

Step 1: Investigate possible issues caused by add-ins

  1. Exit Outlook.

  2. Open a Run dialog box. To do this, use one of the following procedures, as appropriate to your version of Windows:

    • If you're running Windows 10, Windows 8.1, or Windows 8, press the Windows logo key+R.
    • If you're running Windows 7, click Start, type Run in the Search box, and then click Run.

  3. Type Outlook /safe, and then click OK.

  4. If the issue is fixed, click Options on the File menu, and then click Add-Ins.

  5. Select COM Add-ins, and then click Go.

  6. Click to clear all the check boxes in the list, and then click OK.

  7. Restart Outlook. If the issue doesn't occur, start adding the add-ins one at a time until the issue occurs.

Step 2: Repair Office

  1. Open Control Panel, and then click Uninstall a program.
  2. In the list of installed programs, right-click the entry for your Office installation, and then click Change, and then click Online Repair.

Step 3: Run Outlook Diagnostics

  1. Run the Outlook won't start automated diagnostics to fix the issues.

    Note

    Click Run when you're prompted by your browser.

  2. If the tool doesn't resolve the issue, go to Windows or Look to start **Microsoft Support and Recovery Assistant for Office 365 **(SaRA).

  3. On the first screen, select Outlook, and then select Next.

  4. Select any of the following options, as appropriate, and then select Next:

    • Outlook keeps hanging or freezing
    • Outlook keeps crashing with a message 'Microsoft Outlook has stopped working.'

    SaRA runs some diagnostic checks, and returns possible solutions for you to use to try to fix Outlook connectivity issues.

Step 4: Create a new Outlook profile

Note

If you ran SaRA in Step 3, and you created a new profile, you can skip all of Step 4.

  1. Open Control Panel, and then click Mail.

  2. Click Show Profiles.

  3. Select the profile that you want to remove, and then click Remove.

    Important

    Removing the profile also removes associated data files. If you're not sure whether the data files are backed up or stored on a server, do not remove the profile. Instead, go to step 4.

  4. Click Add.

  5. In the Profile Name box, type a name for the new profile.

  6. Specify the user name, the primary SMTP address, and the password. Then, click Next.

  7. You may receive the following message: Allow this website to configure **alias@domain** server settings? In this message, click to select the Don't ask me about this website again check box, and then click Allow.

  8. When you're prompted, enter your logon credentials, and then click OK.

  9. When Setup is finished, click Finish.

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Step 5: Run SaRA Advanced Diagnostics before you contact Support

This step creates detailed information about your Outlook configuration and provides solutions for any known issues that are detected. It also gives you the option to upload your results to Microsoft so that a Support engineer can review them before you make a Support call.

  1. Click Outlook Advanced Diagnostics.
  2. Click Run when you are prompted by your browser.
Microsoft outlook for mac keeps shutting down free

More information

For more info about command-line switches that are used together with Outlook, go to Command-line switches for Microsoft Office products.

Still need help? Go to Microsoft Community.

If you have a problem with Microsoft Outlook 2016 (365) crashing when you try to start it, try the following steps.

Fix 1

  1. Visit Microsoft’s website to obtain and write down the newest “Build Number” number for Office.
  2. Hold down the Windows Key, then press “R” to bring up the Windows Run dialog box.
  3. Type the following, then press “Enter“:
    %programfiles%Common FilesMicrosoft SharedClickToRunofficec2rclient.exe /update user updatetoversion=16.0.buildnumber
    where “(buildnumber)” is the build number you wrote down in step 1.
    For example, in my case, the current build was 9126.2259, so I typed the following:
    %programfiles%Common FilesMicrosoft SharedClickToRunofficec2rclient.exe /update user updatetoversion=16.0.9126.2257
  4. When prompted, select the options to “Repair” Office.

Microsoft Outlook For Mac Keeps Shutting Down And Rebooting

Fix 2

Microsoft Outlook For Mac Keeps Shutting Down Unexpectedly

  1. Hold down the “CTRL” key on your keyboard while opening Outlook. Hopefully, Outlook will at least open in Safe Mode.
  2. Select “File” > “Manage Add-Ins“.
  3. Now you need to disable plugins to see if they are the root of your issue. If any add-ins are enabled, select the “Disable this add-in” button.
  4. Click “Close“, then close Outlook.
  5. Restart Outlook normally. Hopefully it starts and you are problem free.

Download Microsoft Outlook For Mac

These steps have fixed Outlook a few times for me and hopefully they help you too.